Ultimate Employee Proficiency
Our expert focus on maximising employee engagement, proficiency and performance makes us the first choice for large enterprise application/ERP user training projects.
We recognise that the most critical success factor for user training is that users learn how to do their jobs effectively using the company’s processes and systems – and are highly motivated to do so. With this goal always in mind the Imparando approach:
- Aligns System, User and Process at the earliest possible point in the system implementation lifecycle
- Answers users’ ‘What, How and Why?’ questions – not just ‘What and How?’
- Creates and makes readily available high-quality content in the context of specific operations in the client organisation
- Provides user assessment, which is critical for users (to reinforce learning) and for the organisation (to measure ROI)
- Reduces project risk by maximising employee adoption of the system and speeding up ‘time to competency’
- Delivers more value from the training budget and more ROI from the system.
How user focus leads directly to increased ROI
We develop the correct learning content to build complete employee proficiency, which means increased confidence in the use of the system within every relevant job role, which leads to highly efficient use of the system and equates, finally, to the client organisation getting the most out of its IT investment.
Remember, it is employees that serve customers and generate profit for the business. The system is a cost that, it is hoped, will make employees more effective… but only if they use the system fully and competently.