Business Process Driven Applications Training

Our unique approach to supporting Effective Business Change Management

System implementations live or die by user adoption. Yet still, users’ needs are often considered too late in the cycle. The answer is to think ‘Beyond Training’ – to focus on the ‘people factor’ at all key stages of the business change programme.

Our approach extends focus on the user (the most critical of the three System-User-Process elements) beyond the commonly accepted perception of what user training should be, as shown below:

We do this through:

• Early involvement in the system development lifecycle
• Co-facilitation of Process Workshops and outputs/documentation
• Alignment of System, User and Process – essential for optimal employee performance and ROI in enterprise application/ERP deployments
• Maintaining user focus and maximising ROI far beyond system ‘Go Live’ with on-going in-application support.

How ‘too little, too late’ can lead to poor user adoption

Focusing on user needs only at the traditional training point can be too late. Without user training specialists involved at key early points:

• Training and support documentation can be too system-centric and lack user focus
• Users may not relate to new business processes
• Users are more likely to question business change rather than embrace it.

Our unique approach guards against these pitfalls. To learn more, get in touch today.